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Unlike its competitors, Core Services' client portal will deliver a single focal point for client environments hosted at Core Services' multiple data centers, uniquely customized for each client. Clients may choose to connect to their portal via a Virtual Public Network ("VPN") or the Internet. Once authenticated via iSupport, clients may access the powerful monitoring and management tools, thus facilitating informed business decisions seamlessly and efficiently.
"Our clients deserve easily accessible Oracle Applications information that is essential to achieving their business objectives," says Jim Bistis, Core Services' President and CEO. "With this latest innovation, our clients will have easy, single log-in, 24 x 7 access to their support portal, empowering them to manage service requests, database clones, scheduled outages, printer queues, and Nagios monitors."
Managing complex applications such as Oracle's E-Business Suite has traditionally necessitated bearing the burden of using multiple nonintegrated tools. Core Services' client-centric focus made providing clients with painless access to critical application management data a priority. Core Services' clients will benefit from customizable dashboards that will aggregate and display high-impact information, e.g., instance hardware and application settings, key performance metrics, current and historic service levels, and resource utilization, among others.
This portal technology enables Core Services to offer completely new management tools, such as the Service Request ("SR") Work Queue, which aggregates all client service requests on a single web page. These can be managed actively or used for convenient progress tracking and trend analysis. Live queries by clients of their environments ensure that the displayed information is as current as the most recent mouse click.
Bistis concludes, "We wanted to organize scattered content, services, and processes into a meaningful, productive tool for our clients. As technology evolves, coupled with collective feedback from our clients, portal enhancements and additional benefits to our clients will be ongoing."
Final testing of this value-added portal and related powerful application tools is nearing completion, with client access expected in early 2010.
About Core Services:
Core Services Corporation, an Oracle Certified Partner, delivers Oracle-based business operations solutions and information systems and support to clients worldwide by providing award-winning Oracle Consulting and Hosting services. Additionally, Core Services is authorized to sell and service Oracle E-Business Suite, leveraging the Oracle Business Accelerators. Focused exclusively on Oracle Applications since 1990, Core Services also offers Managed, Remote DBA, Disaster Recovery, and Consulting services for new Oracle implementations and upgrades. For more information about Core Services, visit http://www.coreservices.com.
Contact:
Jennifer A. Lasida
Director of Marketing and Events
Core Services Corporation
+1 281-394-2360
jlasida@coreservices.com
SOURCE Core Services Corporation